SCTE/ISBE UNVEILS NEXT-GEN APPROACH TO CABLE WORKFORCE EDUCATION: PATENT-PENDING CORTEX™ SYSTEM DESIGNED TO DRIVE SUBJECT MASTERY AND TRAINING ROI

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SEPT. 27, 2016 (Philadelphia, PA)—The Society of Cable Telecommunications Engineers (SCTE) and its global arm, the International Society of Broadband Experts (ISBE), today announced a quantum leap forward in cable workforce education and professional development with the introduction of its patent-pending, brain-based CORTEX Expert Development System™ (EDS).

During multiple sessions on the opening day of SCTE/ISBE Cable-Tec Expo® 2016, SCTE/ISBE described how CORTEX™ and a key component, the CORTEX Mobile App, leverage SCTE/ISBE’s position within the cable ecosystem to create a systematic educational process that stimulates multiple parts of the brain and ensures deeper knowledge retention.  The dynamic, intelligent system uses multiple senses and social interactivity unique to SCTE/ISBE, enabling it to adapt to individual learning styles and ensure subject matter mastery.

Developed in conjunction with cable operator and technology Corporate Alliance Partners, CORTEX EDS enables delivery of targeted learning and on-the-job support to the right learner, at the right time, in the right amount and format.  The system has been specifically designed to align workforce training needs with organizational performance goals using the latest cognition and learning methodologies, allowing organizations to demonstrate impact and to maximize the ROI of training by drawing a direct line between learning and performance.

Key elements of CORTEX include:

  • A web-accessible portal that serves as a nexus for multi-faceted, multi-touch tools, including dynamic dashboards that show individual educational roadmaps, recommends development steps and tracks learning objectives;
  • Access to SCTE/ISBE’s vast library of technical resources and training content developed in conjunction with the organization’s role as the standards development body for the industry;
  • The CORTEX Mobile App, developed in conjunction with Infosys, that uses resources from SCTE/ISBE and technology partners such as Alpha Technologies, ARRIS, CommScope, and ComSonics to extend learning and knowledge recall through interaction on the job site;
  • Social learning opportunities available only within SCTE/ISBE’s unique community of members, chapters and technology partners.

“Formal training programs are only the beginning of the educational process—80 percent of all learning happens on the job,” said Reni Gorman, vice president, learning and development for SCTE/ISBE.  “We’re working with our MSO and technology partners to create CORTEX EDS as a system that’s specifically designed to extend the cable learning experience into the field via a CORTEX Mobile App that contains exclusive tools, specifications, instructional content and social media components.  With this holistic learning formula, cable operators can best position their workforce to drive customer satisfaction, customer retention and business results.”

An acronym for Curriculum Optimized for ROI and Technical Excellence, CORTEX currently is being tested by operator partners.  The system will be available exclusively to cable system operator members of the SCTE/ISBE Corporate Alliance Partner (CAP) Program in 2017.

CORTEX combines two educational solutions—a web-based Learning Management System and Performance Support Tools—with a Services Layer that can connect to MSOs’ performance databases and deliver a measurement dashboard to track professional and business results. Ongoing training, testing and tracking functionalities of the Learning Management System are reinforced by the Performance Support Tools’ references and “How To” materials from SCTE/ISBE’s technology partners.

In addition, CORTEX’s Learning Management System includes features that are designed to improve the learning process, notably: learning progression reports that demonstrate employee and company advances toward goals; professional development reports that can be weighted into employee promotion evaluations; and psychometric analyses of testing response patterns that can inform continuous improvement of training content.

“A key consideration throughout the creation of the CORTEX training system was the need to create a measurement dashboard linking learning to performance and business impact,” said Deighton Liverpool, vice president, information technology for SCTE/ISBE.  “The Services Layer’s power lies in the connection between employees’ learning progress and on-the-job performance improvement data that can be linked and analyzed to measure the real impact of training—that is, business results.”

For more information on CORTEX, including video overviews of the system and the CORTEX Mobile App, please visit www.scte.org/cortex.

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