Charlie Herrin Comcast Customer Service Czar Herrin Promoted to Chief Product Officer Customer Service Makeover Yields Results Comcast Rings Up Call-Back Feature Latest Charlie Herrin Comcast Rings Up Call-Back Feature By Jeff Baumgartner published 18 December 14 Multichannel News Comcast To Credit X1 Subs Affected By Outage By Jeff Baumgartner published 7 November 14 Multichannel News NEXT TV NEWSLETTERThe smarter way to stay on top of the streaming and OTT industry. Sign up below.* To subscribe, you must consent to Future’s privacy policy. MOST READ1MundoNow Connect Launches To Help Brands Target Hispanics on CTV2Kargo Gives Buyers More Detail On CTV Campaigns3Streaming Became A Mature Business In 1Q, Analyst Says 4'Fallout' Just Drew Amazon's Biggest Premiere Audience Ever, Research Company Says5Amazon Emerges as Favorite for Third National NBA TV Partner as Exclusive Negotiating Window With Incumbents Disney and Warner Bros. Ends Sans Renewal Deal