customer experience The Independent Show: Small Ops Say Communication Is Key to Customer Experience Panel says keeping customers informed across devices and technologies is a big differentiator in crowded landscape Cable Center Unveils Five-Year Plan Intrapreneurship Academy Expands Pay TV Customer Care: Managing the Customer Life Cycle Latest customer experience Hulu Opens ‘Viewer Operations Experience’ Office in San Antonio By Jeff Baumgartner last updated 7 September 20 Multichannel News Hulu Hires Head of Viewer Experience Operations By Jeff Baumgartner last updated 7 September 20 Multichannel News Comcast Tests App That Lets Subs Track, Rate Techs By Jeff Baumgartner published 20 November 14 Multichannel News Humans Still Matter in Our App-Driven World By Scott Dutton, CSG International published 19 October 15 Multichannel News Comcast Blames Internet Outage on DNS Traffic Overload By Jeff Baumgartner published 2 June 15 Multichannel News TWC Going Wide with ‘TechTracker’ By MCN Staff published 5 October 15 Multichannel News Comcast Goes Wide With ‘RealTime Assist’ By Jeff Baumgartner published 15 November 17 Multichannel News Altice USA Opens First ‘Experience Center’ By Jeff Baumgartner published 20 November 17 Multichannel News The End-Goal of Cable Innovation: A Clear Focus on Retention By Paul Hughes, Netcracker Technology published 8 January 18 Multichannel News Comcast Rings Up Call-Back Feature By Jeff Baumgartner published 18 December 14 Multichannel News 12Archives NEXT TV NEWSLETTERThe smarter way to stay on top of the streaming and OTT industry. Sign up below.* To subscribe, you must consent to Future’s privacy policy. MOST READ1Catchy Comedy Features ‘Gomer Pyle, USMC’ Weekend Marathon 2Serious, Big-Boy Cord-Cutting Finally Catches Up to Charter -- Top Pay TV Provider Just Had Its Worst Quarterly Customer Losses Ever3FETV Wants Upfront Buyers Seeking Cable Viewers To Join Its Family4T-Mobile FWA Growth Slows 23% in Q1 to 405,000 Customers ... Why It's Not Time for Comcast and Charter to Rejoice Just Yet5John Lithgow Goes Back to School in ‘Art Happens Here’
Hulu Opens ‘Viewer Operations Experience’ Office in San Antonio By Jeff Baumgartner last updated 7 September 20
Humans Still Matter in Our App-Driven World By Scott Dutton, CSG International published 19 October 15
The End-Goal of Cable Innovation: A Clear Focus on Retention By Paul Hughes, Netcracker Technology published 8 January 18
